TERMS AND CONDITIONS

Exchanges and Returns

Expectations Salon & Spa wants you to be happy with the products that you purchased. We want to know if you are not happy with a product that you purchased at Expectations Salon & Spa. You must return the unwanted product within two weeks of the original purchase date. Within the two week time frame, any products that are unopened and unused will be accepted with no questions. All refunds are only for store credit.

Service Do-Overs

Our stylists at Expectations Salon & Spa want to make sure that you are happy with your services. If you are not happy with a service, we welcome you to come back for a do-over. Clients can request a do-over within ten days. If you request a do-over after the ten day time period, then you may get a partial charge for the service(s). We recommend that you see the same stylist so they can learn from the problem and correct it. If you do not wish to see the same stylist, we can schedule an appointment with a different stylist.

Gratuity

We appreciate gratuities for exceptional service. This can be done at the front desk through cash or can be added onto the credit card transaction. Gratuities are not included on gift cards.

Reminder Calls

We make courtesy calls to remind clients of their upcoming appointments. If we cannot reach you or reach an answering machine, clients are still responsible for knowing when their appointment is. Fees may apply in the event that we cannot reach you and you do not show up to your appointment. More about this can be read in the cancellation policy.

Cancellation

We ask that clients give the salon at least 24 hour notice of a cancellation. Expectations Salon & Spa can take payment for pre-payment of appointments, no shows, and late cancellations. If a cancellation is made in less than 24 hours, you may be charged 50% of the service. No shows and late cancellations drastically impact not only the income of our stylists, but the income of our salon. If appointments are missed or cancelled less than 24 hours in advance, the time reserved for you is unavailable for other interested customers. We appreciate your understanding on this important and sensitive topic.