Big City Sophistication. Small Town Style
Expectations Salon & Spa merges the paths of Big City Sophistication with Small Town Style fulfilling the need for quality service and a quiet comfortable place to escape, leaving you refreshed and renewed.
Dedicated to remaining skilled and up-to-date on the latest techniques, trends and tools using hand selected products proven to give our clients their best look and feel. We are more than a salon, offering spa and wedding services to custom fit any need and pride ourselves on being one of the few to offer such an extensive list in the Upper Valley.
Our Stylists
Teri Cheney | Owner and Master Stylist
Teri Cheney is the owner of two hair salons, Expectations Salon & Spa and The Salon at Quail Hollow, both located in West Lebanon, New Hampshire. She is also the former owner and operator of Shear Effects in Claremont, New Hampshire. Teri has over 20 years of experience in the salon industry and 15 years of experience in skincare and makeup. She keeps her skills honed by mentoring a promising young stylist and through regular certification and training programs.
Teri’s desire is to help her clients achieve their best possible look. She wants every client to leave her salons having had a wonderful and unique Salon experience. Her long-term goal is to develop Expectations Salon & Spa into one of the most recognized and respected salons in the Upper Valley. Teri is passionate about making Expectations Salon & Spa a place where you can come to relax, rejuvenate, and enjoy an unparalleled experience provided by the Upper Valley’s most professional, educated, and customer-service-driven hairstylists. Teri is now an American Board Certified Haircolorist. “ Establishing oneself as a board certified hair colorist will give potential clients the ability to select those haircolorists that have reached a higher level of competence.”
Certifications
Foils no Toils - Catie M. Hansen, Instructor
Brazilian Keratin Treatment - Catherine Bendzewicz , Instructor
Colorful Illusions Color Dynamics Hot Shots and B Red Refreshers - Catie Hansen National Education Manager
The Reds Class - Craig Obermier, Instructor
The Art of Blonding - Catherine Bendzewicz , Instructor
Multi-Dimensional Coloring - Catie Hansen, Instructor
Double process blonde - Catherine Bendzewicz, Instructor
euphora Foundations 1 Cutting Class -
Stylies’s Odyssey - Craig Michaud, owner Evolve Salon Systems
The Affinage Experience - Gary Hickey, Instructor
Color In Motion - Catie Hanson, Instructor
Affinage Experience Certification - Catie Hansen
Bethany Nafziger | Licensed Cosmetologist
Bethany completed her Cosmetology training in Colorado. She enhanced her hair, skin and nails skills during her time as a Disney Princess in Florida and abroad. She is excited to be a part of this team of professionals and is looking forward to making you look and feel your best.
Bethany is skilled in the application of AQUA 100% Remy(cuticle is intact) human hair extensions that are gorgeous and long-lasting. She can enhance your makeup with the application and show you how to apply that knowledge at home. Looking to get eyebrows shaped and/or any unsightly hair removed Bethany can help with all waxing needs.
Palma “Pam” Rissala | Guest Service Specialist
Pam will make your experience from the time you book to the time you check out amazing!
Pam has many years of experience in marketing and managing which she will be bringing into the salon. She moved from Westchester County, New York 10 years ago and is excited to be a part of the team.
Ken Weeks | Licensed Cosmetologist
A native of the Upper Valley and NH state licensed Cosmetologist with a focus on hair cutting. I enjoy cutting hair for everyone. I offer hair coloring and highlights, shampoo, blowdry styling as well as dry cuts, roller sets and perms. I offer manicures and pedicures as well.
I work at The Salon at Quail Hollow and take guests from outside of the Quail Hollow community as well. The Salon at Quail Hollow is a handicapped accessible salon. I look forward to providing an enjoyable salon experience for all of my guests.
Rachelle Messier | Licensed Esthetician and Massage Therapist
Rachelle is a dual licensed esthetician and massage therapist in the Upper Valley. She comes from a spa background and worked at the Woodstock Inn and Resort for three years. Her focus is skin care goals and relaxation for her clients. If you are looking for a relaxing experience Rachelle is the esthetician and massage therapist for you.
Specialized in Aromatherapy, deep tissue, Himalayan salt stone, relaxation and prenatal massage.
Esthetics in Red Light Therapy, High Frequency and Galvanic machines.
Brow and lash tinting, Pedicures, Facials and Waxing.
Testimonials
We LOVE Our Clients!
I'm a chronic last minute scheduler. Teri got my daughter and I scheduled the same day. We were greeted warmly, and treated to service I haven't ever experienced in the Upper Valley. Teri made certain that she understood what we wanted, so that we would be happy with the outcome. I was made very comfortable in this bright and stylish salon. Products were suggested, and explained, but not pushed. The hair wash was blissful. Pricing is very reasonable. I am so glad I discovered this salon!
- Tatiana
I have been going to Expectations for about 3 years now. Teri did my hair for a long time and always did an exceptional job and really listened to me. Due to my scheduling conflict I needed to change to Katie. She is absolutely wonderful as well and also very attentive and listens to what I am looking for. A very professional salon with a relaxed atmosphere. I wouldn't go anywhere else!
- Mindy
Just went to expectations for the first time today and not only did they squeeze me in last minute the same day I called, but completely exceeded my expectations. Teri did a fabulous job with a long angled bob. So excited to show off my new hairstyle!
- Liz
If your looking for a professional, personalized customer experience then schedule an appointment at Expectations and pamper yourself! The atmosphere is inviting and beautiful! The staff are committed to quality services with a team focus on cutting edge customer care!
- Jodie
I had a great spa pedicure last weekend at Expectations with Katie. She was very thorough and proficient. Great foot massage, too! Such a convenient location in the Upper Valley. I look forward to scheduling another appointment with Katie.
- Annette
Moved here from Boston area, where I had a fantastic stylist.. Tried several salons in upper valley with poor to moderate results until I found Teri at Expectations! She's a very talented colorist and stylist, makes me feel wonderful inside and outside. Now my whole family sees her, including my husband and kids, she's amazing and the salon is run beautifully.
- Nicole
I can't speak highly enough about my experience, I had a true consultation with Katie who listened to what I wanted (UNHEARD OF in this area)! She was talented, up with the latest trends, knowledgable about the products in the the salon, professional and incredibly personable. She spent 3 hours fixing another hair dressers mistake and didn't make me feel rushed when I knew I was keeping her from going home at the end of a long day. I spent 8 years with the same hair dresser/stylist before I moved down to the upper valley and I'm happy to say I'm hooked! Thank you Katie and Terri, I look forward to many more great experiences!
- Danielle
I wanted to go gray. Terri did a test strip before starting the process to make sure my hair could take the chemicals. She was great with suggestions and expectations. It was a long process for me, but it looks fabulous and the cut is such an updated improvement. Relaxed atmosphere and super friendly folks. I would totally recommend.
- Lelonie
Just got a haircut and color at the salon. I absolutely love it! They are very good at listening to the client's desires and are very creative!
- Jessica
Thank you once AGAIN Teri! It took me a long time to trust someone with my hair after a huge mishap at another salon. I never leave Expectations disappointed and have always received compliment after compliment on my hair cut!
- Lisa
Love this salon! Teri is fabulous with my foils and color changes, and gives beautiful cuts to my kids and husband!
- Nicole
Teri and Katie were wonderful and they are incredibly committed to satisfying their clients. I definitely recommend people come back and give them another shot. The place is relaxing and inviting, they took their time with me and I left feeling gorgeous! My hair is so soft and shiny and they picked out the perfect color. The other client there was very happy with his cut as well!
- Samantha
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